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I want to travel together with my pet during my domestic journey/journey from Turkey to abroad/to Turkey from Abroad/I want to dispatch my pet as cargo. What should I do?
From Turkey to abroad:
If you want to travel together with your pet on board the same flight, then you should contact our passenger booking departments, and if you want to dispatch your pet on board an appropriate flight, then you should contact IATA (International Air Transport Association) member cargo agents for the purpose of performance of the procedures such as customs procedures, issuance of an airway bill, pricing, packaging, etc. since any such carriage is subject to customs procedures.
From abroad to Turkey:
If you want to travel together with your pet on board the same flight, or to dispatch your pet on board an appropriate flight, then you should apply to our sales office in the relevant country.
Domestic journey in Turkey:
If you want to travel together with your pet on board the same flight, then you should contact our booking unit. Your pet will be dispatched as domestic cargo on board the first flight by the domestic cargo. Detailed information can be obtained from the domestic station to which the cargo will be sent.
Are there any dog species that are prohibited to be transported?
Some species, which are aggressive and which are hardly intervened in case of emergency, are prohibited to be transported:
American Staffordshire Terrier
American Pit Bull Terrier
Dogo Argentino
Fila Brasileiro
Japanese Tosa
Pitbull Terrier
How can I freight my dog or cat of 1 month?
No cat or dog of 1.5 months (10 weeks) is accepted.
Will you feed my dog if I would left her/him as cargo?
Considering the period to elapse until the arrival at the destination, adequate food and water will be provided for the animals, received to be dispatched, together with the nutrition instruction thereto. The needs of such animals will be satisfied, accordingly.
Can Turkish Airlines transport live animals on board any and all kinds of aircraft types?
Transportation of live animals varies depending on the technical specifications of the aircraft and also the cargo population.
What are the aircraft temperatures for the perishable cargo?
The aircraft temperature intervals for the perishable cargo vary depending on the technical specifications of the aircraft. No constant temperature practice is applied.
Is –(minus) C˚ shipment performed on board an aircraft?
In respect of the frozen cargo consignments, shipment may be performed by means of appropriate packaging by making use of dry ice, cool-pack or wet ice.
Alternatively, cargo may be transported at a certain degree from the point of departure until the destination by means of active temperature-controlled containers. (It may be used only at the wide-body flights and the flights operated by the freighters.)
As another method of shipment, it may be maintained within the minimum-maximum temperature ranges for a certain period by making use of the thermal blankets.
I want to bring mortal remains to any city of Turkey from abroad, what should I do?
We have General Sales Executives who are in charge of the shipment of the mortal remains performed from abroad to Turkey or from any international destination to another.
I want to dispatch mortal remains from Turkey to abroad, what should I do?
In respect of any shipment of mortal remains performed from Turkey to abroad, we, as "Turkish Cargo, collaborate with the IATA (International Air Transport Association) member cargo agents.
You should contact the designated agents in Turkey in respect of any and all kinds of information regarding such matter.
I want to freight human remains domestically to any of our cities. What should I do?
You should contact the station from which the shipment will be made. The death certificate/inhumation license, issued by the respective hospital, should be available for the human remains. The human remains, which will be freighted inside a coffin, shall be accepted at the flights operated by the Company, as wrapped by a sack/tarpaulin cover within a wooden coffin which is of solid composition and which would not allow leakage and the lid of which is fixed and the interior of which is soldered with metal, zinc or lead. The coffins of the human remains, the reason of death of which is any infectious disease, should be definitely soldered and firmly closed and in a manner that would not allow leakage, at the acceptance stage. The Death Certificate/Inhumation License should be attached to the AWB, and include the below listed details with respect to the human remains:
Full name of the corpse
Place and date of birth
Place and date of death
Cause of death
Details about the fact that whether any infectious disease is at issue, or not
What are the prices for domestic transportation of mortal remains?
Our domestic funeral fees vary. For 13 years old and above is 1500 TL, for 0-12 years old is 1050 TL.
How long will it take for us to receive the human remains?
The mortal remains will be delivered within an approximate period of 30 - 45 minutes following the arrival of the aircraft.
