FWB-FHL Messages

• We do not have the required infrastructure to send air waybill messages (FWB / FHL). Is there any platform to send this info?

  You can send your Master and House Airway bill information to our system via the TK GO (Turkish Cargo Web Portal) using the MAWB and HAWB entry under the AWB tab.

• Which countries' customs authorities inquire additional information in the message?

  The customs authorities of the United States (US), Canada (CA), Bangladesh (BD), China (CN), Kenya (KE), Argentina (AR) and Norway (NO) inquire additional information. Additional information inquiries, and the lines and places of such information are provided below with examples.

  - Shipper's state code should be available for the customs authorities of the United States and Canada.

  SHP

  /ABC TASIMACILIK

  /AAA SOK NO 20

  /ISTANBUL

  /TR/34000

  CNE

  /ABC LLC

  /11 AAA AVENUE

  /XYZ CITY/NY

  /US/12345

  Note: All details should be entered in the accurate fields, and no repeated information should be available. For example; repeated entry of the state code in the field of both address line and the state code line is not acceptable. It should be entered in the state code line, only.

  - Customs value declaration should be available for the customs authorities of Bangladesh.

  CVD/USD//PPNVD/123456/XXX​

  - Shipper's/Consignee's telephone number should be available for the customs authorities of China.

  SHP

  /ABC TASIMACILIK

  .

  .

  .

  /TR/12345/TE/02121111111

  CNE

  /CBA LOGISTICS

  .

  .

  .

  /CN/123456/TE11110001111000

  - Consignee's PIN number should be available for the customs authorities of Kenya.

  OCI/KE/CNE/T/PINxxxxxxxxxxx

  - Consignee's CUIT number and HS code details should be available for the customs authorities of Argentina.

  CUIT number: OCI/KECNE/T/CUITxxxxxxxxxxxx

  HS code: /NH/123456

  - HS code details should be available for the customs authorities of Norway.

  /NH/123456

• When should the FWB and FHL messages be sent to the airline's system?

  FWB and FHL messages should be sent to our system before submission of the documents with the latest information after the warehouse receipt is obtained.

  Note: The warehouse receipt can be printed out on the portal.

• How can it be checked that whether the messages have been sent to/received by the airline's system, or not?

  To make sure that your FWB and FHL messages have been sent to our system, an "FMA" message is sent automatically to each of your messages by our system as a response. In case of any inaccurate message received by our system, an "FNA" message is sent automatically to the shipper.

  Note: The FMA message is sent to prove that the message has been sent to the airline, only. It does not provide any information regarding the fact that the message is accurate, inaccurate or imperfect. 

• To which stations and countries should one pay attention in relation to the content description of a shipment?

  One should pay attention to the goods description in especially the shipments to arrive in EU/KR/US/CA.  Descriptions should be clear and understandable, instead of universal definitions.

  Here are some examples for the unacceptable content descriptions on which penal sanctions are imposed by the customs authorities of the respective countries:

  Customs Athorities of the EU	Customs Authorities of the KR	Customs Authorities of the US and CA
  Machine Parts	Sample	Machine Parts
  Scarp	Spare Parts	Scarp
  Spare Parts	Accessory	Spare Parts
  Textiles	Goods	Textiles
  General Cargo	Products	General Cargo
  Auto Parts etc.	"!", "@", "%", "&" etc.	Auto Parts etc.

  Note: Additionally; the expression of "CONSOL" is not acceptable for the customs authorities of DE and FR as the goods description of shipments.

• How should shipper's/consignee's address details be sent in the message?

  Address details should be indicated clearly. 

  Example for inaccurate message	Example for accurate message
  SHP /ABC TASIMACILIK /AAA SOK NO 20 /ISTANBUL /TR/34000 CNE /ABC LLC /BBB TOWN /XYZ CITY/NY /US/12345	SHP /ABC TASIMACILIK /AAA SOK NO 20 /ISTANBUL /TR/34000 CNE /ABC LLC /11 AAA AVENUE BBB TOWN STE 201 /XYZ CITY/NY /US/12345

  The FWB/16 version has a certain limit of characters in the fields such as address and company name, and it sends all details to the airline's system according to certain limit of characters has been reached. Therefore, it is highly important to ensure that important details are indicated in line with such limit of characters in the address and company name fields.

  We recommend you to make use of the FWB/17 version enabling you to enter a higher number of characters, as an alternative to the FWB/16 version, to prevent any potential problem in provision of information.

• Is it mandatory to enter shipper's/consignee's postal code?

  Shipper's and consignee's postal codes are required to be indicated in all shipments.

  Example for inaccurate message	Example for accurate message
  SHP /ABC TASIMACILIK /AAA SOK NO 20 /ISTANBUL /TR CNE /ABC LLC /11 AAA AVENUE /XYZ CITY /DE/1	SHP /ABC TASIMACILIK /AAA SOK NO 20 ISTANBUL /TR/34000 CNE /ABC LLC /11 AAA AVENUE /XYZ CITY /DE/12345

• What is the most common mistake in the company's trade name field?

  Indication of address details in the company's trade name field is common in many messages. You should pay maximum attention as it might cause to problems at the point of arrival.

  Example for inaccurate message	Example for accurate message
  SHP /ABC TASIMACILIK /AAA SOK NO 20 /ISTANBUL /TR/34000 CNE /ABC LLC AAA AVENUE STE 201 /11 AAA AVENUE /XYZ CITY/NY /US/12345	SHP /ABC TASIMACILIK /AAA SOK NO 20 ISTANBUL /TR/34000 CNE /ABC LLC /11 AAA AVENUE /XYZ CITY/NY /US/12345

• What are the consideration points in HAWB numbers?

  HAWB numbers should be identical with the ones indicated on the documents. The common mistake is to indicate only the numbers in the HAWB numbers which start with a letter and continues with numbers. 

  With respect to any shipment with its HAWB number ABC5441101;

  Example for inaccurate message	Example for accurate message
  FHL/4 MBI/235-1234568ISTFRA/T1K135 HBS/5441101/ISTFRA/1/PLAZMA POWDER	FHL/4 MBI/235-1234568ISTFRA/T1K135 HBS/ABC5441101/ISTFRA/1/K135