Policies

• Biodiversity Policy

  Being aware of the importance of biodiversity for humanity and the environment globally, Türk Hava Yolları A.O. (“Turkish Airlines”) declares its Biodiversity Policy prepared to protect biodiversity and provide sustainable operations in order to bring its employees, customers, suppliers, affiliates, all business partners, and shareholders together for the same purpose. Turkish Airlines supports all Sustainable Development Goals within the scope of the commitments declared in its Sustainability Policy, Environmental Policy, Supplier Code of Conduct Policy, Energy Policy and Sustainable Procurement Policy.

  Protection of Ecosystem

  Turkish Airlines identifies and monitors the impacts and risks of its activities on biodiversity and takes measures to protect the diversity of species, habitats, ecosystems and the integrity of ecological functions. It avoids activities that harm protected forests and species. It avoids operational structuring that would damage nationally and internationally important ecosystem zones. Turkish Airlines strives to lead the practices regarding the No Net Loss (NNL) principle in biodiversity and prevention of deforestation through sustainable procurement and supplier management practices. It spreads a similar approach and perspective to all its suppliers and stakeholders. It takes measures to reduce greenhouse gas emissions through fleet modernization, operational improvements, sustainable aviation fuel (SAF) use, and carbon offsetting measures to manage the factors that may have an impact on climate change in accordance with the mitigation hierarchy. It supports sustainable biofuel research and development activities.

  Conservation of Endangered Species

  Turkish Airlines shares the importance of biodiversity with all stakeholders. It works with the awareness of responsible transportation to prevent illegal wildlife trade. It ensures that transportation is carried out legally. It takes measures and cooperates with authorized institutions to prevent contrary situations from occurring. In this context, it adopts a zero tolerance approach. It ensures that competent and trained employees are involved in the biodiversity management. As a signatory to the United for Wildlife Buckingham Palace Declaration (UFW), Turkish Airlines supports the goal of responsible transportation to prevent illegal trade of wild animals. It acts with the awareness that the responsibility for protecting the ecosystem is universal at all destinations where it flies.

  Sustainable Procurement

  Turkish Airlines considers the impact on the ecosystem and makes choices to reduce it while expanding all its activities, products, and services. In this way, it also encourages its stakeholders to protect the ecosystem. With its extensive flight network, it contributes to local economic and social development in the regions it flies to. To minimize deforestation impacts, it is selective to use products that will not adversely affect the forest ecosystem.

  Continuous Improvement

  In the regions where it operates, Turkish Airlines continuously monitors good practices and integrates applicable ones into its operations to reduce its environmental impact, its negative impact on biodiversity, and its impact on the local ecosystem. Turkish Airlines follows and implements the goal of becoming “Carbon Neutral by the year 2050” to support the fight against climate change and No Net Loss (NNL) in biodiversity in its operations.

• Human Rights and Employee Rights Policy

  Turkish Airlines Inc. (“Company”) that is the flag carrier of the Republic of Turkey undertakes to respect the human rights and to operate in compliance with the international principles, standards specified in the Universal Declaration of Human Rights, the International Labor Organization’s (ILO) Declaration on Fundamental Principles and Rights at Work, the United 
  Nations Global Compact, the United Nations Guiding Principles on Business and Human Rights, the United Nations Women's Empowerment Principles (WEPs), the Worst Forms of Child Labor Convention (ILO/No.182), and the national legislation in all its operations, particularly in the scheduled, unscheduled commercial passenger and cargo air transportation services on domestic and international lines, and training services. The purpose of the Human Rights and Employee Rights Policy (“Policy”) is to create a guide that reflects the Company’s approach to and standards for the 
  human rights, thus emphasizing the importance it attaches to the human rights and employee rights. The commitment to operate by respecting the human rights covers all internal and external stakeholders including employees, customers, suppliers, contractors, and business partners. The Company expects the relevant persons, institutions, or organizations to act in compliance with this Policy, and takes the necessary steps to ensure that.

  FUNDAMENTAL PRINCIPLES
  RESPECTING HUMAN RIGHTS
  Human rights are the fundamental rights and freedoms inherent to all human beings, regardless of race, nationality, ethnicity, religion, language, sex, and dissent. In all its activity areas, the Company places top priority on the health, safety, respectability, and wellness of the employees, customers, business partners, suppliers, contractors, and everybody who may be affected by its activities.It ensures with the Business Ethics and Code of Conduct Manual (“Code of Ethics”) that the employees act in compliance with the laws, ethical values, social norms, and by respecting humans, and allows them to report, safely and confidentially, any act violating the corporate principles on discrimination, bribery, conflict of interests, and code of conduct through the Ethics Helpline reporting system.

  DIVERSITY and EQUAL OPPORTUNITY
  The Company always observes the equal opportunity principle in its activity area composed of numerous different countries and cultures, and never discriminates against anybody on the basis of race, skin color, sex, ethnicity, nationality, language, religion, physical appearance, age, economic conditions, and familial status. In the Company, contribution is made to creation and preservation of a fair environment of trust in which the persons’ private lives are respected and the constructive and different ideas are expressed freely. Beyond the physical environment, this environment includes how people interact with each other and how people treat each other. Therefore, it emphasizes diversity that is one of the corporate culture values with the motto “We are Different Together”. The Company cares about and encourages women’s  participation in working life. It supports women’s employment with the female employee rate of 46% as of 2022.

  FORCED LABOR, MODERN SLAVERY, HUMAN TRAFFICKING
  Under the roof of the Company, no one may be forced to work without their own consent and by preventing them from 
  exercising their legal rights. In the Company, all rights of any employee are guaranteed. As the whole corporation, the 
  Company is against any practices in violation of human rights such as illegal employment of immigrants, employment of 
  foreign national employee who does not have work permit, indentured servitude, and forced labor including any kind of 
  human trafficking.

  BULLYING and HARASSMENT
  All the Company’s employees deserve to be treated with respect and dignity. The Company is against any and all kinds of bullying and harassment regardless verbal, written, physical, or visual. It is never tolerated that the employees’ inviolability is violated in any manner through physical, sexual, psychological and/or emotional harassment in the workplace or anywhere they work, that they are abused or intimidated. The employees are encouraged to report bullying and harassment incidents. The managers also act in compliance with the said policy of the Company.

  CHILD LABOR
  The Company is aware of the importance of ensuring the intellectual, physical, and psychological health of all the world’s children. It acts in compliance with the national and international laws and other requirements, the International Labor Organization (ILO) Minimum Age Convention dated 1973 in particular, on the use of child labor, and child labor is never used in any one of its activities.

  WORKING CONDITIONS and WORK-PRIVATE LIFE BALANCE
  It is one of the priorities to offer humane working conditions and establish and maintain a healthy work-private life balance in all countries of operation. Therefore, the work order, the rights to leave, and the working and resting periods have been determined and put under protection through the local legal regulations in the countries of operation, the collective labor agreement (“Collective Labor Agreement”) in force, and the Company’s Human Resources Procedure.

  RENUMERATION
  The renumeration policy is determined competitively in compliance with the local legal regulations, the sector, the labor market, and the requirements of the collective labor agreements in force within the framework of the internal and external factors. Full compliance with the legal regulations is observed in the payments such as wage, fringe benefits, and overtime. The process followed in renumeration of employees is determined through the Collective Labor Agreement and the Board of Directors Decisions, and shared with all employees transparently.

  TRAINING and DEVELOPMENT OPPORTUNITIES
  The Company targets to ensure the satisfaction of the employees who are the basic driving force behind the success by giving them opportunity to develop their professional knowledge, skills, and talents. It supports the employees in revealing their potentials, improving their performances, and developing themselves in their own areas of interest through the working environment, virtual/classroom trainings, career and personal development opportunities, social 
  opportunities, career opportunities offered, and the certified trainings organized jointly with domestic and foreign institutions.

  FREEDOM OF ORGANIZATION and COLLECTIVE BARGAINING RIGHT
  The Company respects the employees’ rights to union membership and collective bargaining. The purpose of the Collective Labor Agreement signed between the Company and the authorized union is the protection and improvement of the employees’ renumeration, social and personal rights.

  PROTECTION OF PERSONAL DATA
  The Company is aware of the fact that the confidentiality of personal data is important. The Company takes the necessary actions in compliance with the principles, rules, and procedures prescribed in the national and international personal data protection legislations it is subject to, the Personal Data Protection Law Number 6698 in particular, and including the European Union General Data Protection Regulation. It acts in accordance with Turkish Airlines Inc. Information Security Policy and the other relevant principles, and fulfills its duties in this area. With the TS ISO/IEC 27001 Information Security Management System it applies, the Company keeps the information of its customers, suppliers, contractors, employees, candidate employees, and all its business partners confidential, secures the same, and destroys and anonymizes the same 
  when necessary within the framework of the national and international laws, legislations, and conventions. The Company informs employees and customers about the information security policies and procedures prepared for the employees and customers, and raises their awareness through announcements and trainings. It avoids any attempts that may constitute a crime or violation of a right in any one of its activities, and expects the employees to exercise the same diligence. Besides, it guarantees the passengers’ rights within the framework of the standards of its management system and the civil aviation regulations.

  SAFE and HEALTHY WORKPLACE
  The safety and health of the employees and the persons who are in the Company's working areas is more important than anything. In order to provide a safe and healthy workplace, full compliance with the Policy, the occupational health and safety laws, regulations in force, the in-house procedures, and all the other legislations is ensured. The Company identifies and eliminates the potential accident, injury, and health problem risks by communicating with the employees.

  ENVIRONMENTAL CONSCIOUSNESS
  The Company acts by protecting the environment in all works within its area of activity to bequeath a livable world to future generations. It supports the fuel efficiency initiatives and takes measures decreasing the greenhouse gas emissions and preventing noise pollution and waste formation to decrease and eliminate the factors that may worsen the climate change. It targets to minimize its emissions to air, water, and soil as well as its wastes through energy-saving and environment-friendly technologies by using the resources efficiently. In this context, it trains the employees to raise their awareness.

  IMPLEMENTATION PRINCIPLES
  The Company and all its internal and external stakeholders including its employees, customers, suppliers, contractors, and business partners follow this Policy, and the Company also implements and supports its relevant procedures and checks in compliance with the requirements of this Policy. The principles set out in the Policy are based on the Business Ethics and Code of Conduct Manual (“Code of Ethics”). All the internal and external stakeholders mentioned above must comply 
  with the applicable law and the principles of the Business Ethics and Code of Conduct Manual (“Code of Ethics”) in full. In the event that any provision of the contracts made with the third parties conflicts with the principles of this Policy and/or the Business Ethics and Code of Conduct Manual (“Code of Ethics”), the principles of this Policy and/or the Business Ethics and Code of Conduct Manual (“Code of Ethics”) shall apply. In case of any conflict between the legislations applicable in the countries of operation and this Policy in terms of the laws, traditions, and practices, the questions on the matter or any potential violation of this Policy must be reported and consulted with their manager or the Office of Chief Human Resources Officer by the employee immediately. Besides, the employee may report the same by sending an e-mail to tkethics@kpmg.com.tr. For the anonymous reports, an application can be made to the Ethics Helpline through tkethics.com. In case of the third party violations, such violations can be reported through the contact person or the Company’s ethical violation reporting channel tkethics@kpmg.com.tr. Any violation of this Policy by an employee may cause significant disciplinary penalty including also the discharge penalty. 
  In case of violation by any third party who must act in compliance with this Policy, the validity of the contract between that third party and the Company is reconsidered.

• Energy Policy

  1.
  As Türk Hava Yolları A.O. ("Turkish Airlines"), we adopt the principles of using energy with the maximum efficiency, reducing the use of natural resources, and sustainable development. In this context, Turkish Airlines declares its Energy Policy in order to bring together its employees, customers, suppliers, sub-employers, affiliates, all business partners and shareholders for the same purpose.

  Obeying Legal Legislation and Requirements
  It obeys the national and international legal legislations and requirements related to energy use, consumption, and efficiency; it carries out our activities by obtaining all information and resources necessary for an energy management system targeting continuous development in line with our goals and targets.

  Managing the Resources
  It provides the human, technology, infrastructure, finance, etc. resources required for Energy Efficiency and reduction of the use of Natural Resources, and gives priority to energy efficiency in the investments and operations planned for the future.

  Following Technology
  It follows efficient technologies in all processes and considers energy efficient products, services and designs that contribute to the improvement of energy performance as a priority criterion in purchasing processes.

  Developing Continuously
  It works to improve our energy performance and energy management system continuously.

  Performance Monitoring
  It continuously reviews our performances by monitoring our goals and targets set in compliance with our policy with the Energy Performance Indicators.

  Bequeathing a Habitable World for Future Generations
  It carries out projects increasing the energy efficiency to decrease the greenhouse emissions arising from our operations, and aims to increase the use of the renewable energy resources.

  Developing along with Stakeholders
  It carries out works to raise energy efficiency awareness of our employees by establishing an effective communication with all our stakeholders.

• Training Policy

  Turkish Airlines Inc. declares its Training Policy, which not only contributes to the professional progress of its employees 
  and stakeholders, but also adds value to the organization. It perpetuates customer satisfaction and corporate standing by 
  enhancing the quality of the services offered, and responds to our needs with an approach of excellence since it is 
  scheduled, objective and ever-growing. 

  Perpetuating Success 
  Turkish Airlines Inc. recognizes training activity as essential to sustainable success.
  The company believes the training, which is specific to the aviation industry and prescribed by national and international 
  regulations, is fundamental to its operation and it is carried out accordingly. 
  The company acknowledges the role of training in the generalization of quality management, safety, security, and 
  environmental standards; and creates training programs accordingly. 

  Delivering Internationally-Recognized Training
  In order to be able to deliver an internationally-recognized and up-to-date training service, Turkish Airlines develops 
  innovative and ground-breaking training programs to generate knowledge in accordance with globally-accepted criteria. 
  Turkish Airlines Inc. collaborates with internationally-recognized training organizations and institutions for sustainable 
  profits, steady growth and long-term achievement. 
  The company makes use of a high standard of infrastructure and cutting-edge equipment, software, and technology 
  during the delivery of training. 

  Making a Difference with Its Instructors
  Turkish Airlines Inc. trains instructors to a level that satisfies all national and international requirements, with expertise in 
  their fields with the aim of conveying their experience and knowledge to a new generation.

  Being Innovative and Achieving Through Best Practices
  Turkish Airlines Inc. develops innovative and unique practices when compared with regular aviation industry training. The 
  company pursues the best practices in the industry, and develops and implements its own practices through the 
  experience and knowledge it has gained.

  Improving the Efficiency and Productivity of Training
  Turkish Airlines Inc. measures the extent and degree of training efficiency and productivity at all training stages from 
  planning to delivery by carrying out performance analysis in respect of its purpose; utilizes its resources in the most 
  efficient way by using computer software and technological infrastructure. The company stays abreast of industry 
  advancements in order to increase efficiency and productivity.

  Demonstrating a Proactive Approach Compatible with the Changing Aviation Industry Processes
  By demonstrating a proactive approach to the aviation sector processes that are renewed in line with national and 
  international developments; Turkish Airlines Inc. supports live distance learning and effective digital training with its 
  existing resources, experience and knowledge. This way, by synthesizing in-class and online education models; it maintains 
  the advantage of in-class training that is carried out in direct interaction with experienced instructors. It uses all means 
  possible which will facilitate access to education and provides this to its employees and stakeholders.

  Delivering Customer Satisfaction-Oriented Training
  Turkish Airlines Inc. pays attention to the expectations, proposals and complaints of its customers at every stage of 
  training, measures and assesses the satisfaction of the customers, and makes changes and improvements where 
  necessary.

  Contributing to Employee Development
  Turkish Airlines Inc. believes that its employees constitute its most worthy asset. The company sees training as an 
  opportunity to increase their motivation and makes efforts to utilize this motivation in the best way possible. Turkish 
  Airlines enables personal and professional improvement and the progress of its personnel by means of training delivered 
  in house and received externally in accordance with its targets and strategies.

  Ensuring Continuous Improvement of Training
  Turkish Airlines Inc. aims to continuously improve its training process through the feedback received from its customers, 
  as well as through its own experience, to keep up with changes to and progression of training requirements in the aviation 
  industry. 

• Compliance Policy

  Türk Hava Yolları A.O. (Turkish Airlines) declares, in its Compliance Policy, the effective implementation of the laws and national and international civil aviation regulations to which it is subject with the intention of ensuring the utmost safety and security in all the operations it carries out.

  Compliance Monitoring Function

  Turkish Airlines implements the Compliance Monitoring Function with the intention of ensuring continuous compliance and conformity of all operations carried out with the laws and national and international civil aviation regulations to which it is subject as well as Turkish Airlines's own requirements.

  Compliance Monitoring Program

  Turkish Airlines prepares and applies the Annual Compliance Monitoring Program that includes the feedback system, which requires any non-compliance, non-conformity revealed as a consequence of compliance monitoring activities as well as any corrections and corrective actions to be performed in order for elimination of such non-compliance and nonconformity to be reported to the senior management.

  Creating and Encouraging the Compliance Culture

  Turkish Airlines ensures that all works required to create and encourage the corporate compliance culture are carried out, and supports the compliance awareness raising activities in order that the compliance can become a component of the corporate management system.

  Provision of Top-Level Communication Environment

  Turkish Airlines promotes an impartial flow of information and communication culture between the senior management and its employees with the intention of ensuring compliance with the laws and national and international civil aviation regulations to which it is subject in all its activities. It encourages reporting of the unintended events caused by human error while performing the abovementioned activities, and promises that it shall not use such reports coming from the employee for punitive purposes.

  Increasing the Effectiveness and Efficiency

  With the intention of assuring the compliance, Turkish Airlines ensures that the compliance audits and checks are performed by trained and competent human resources.

  Resourcing

  Turkish Airlines provides all the necessary financial and human resources in order to pursue the Compliance Policy effectively.

  Continuous Improvement of Compliance Monitoring Function

  With the intention of ensuring compliance, Turkish Airlines reviews the methods it employs in all its organizational structuring and activities. It carries out this activity in a systematic manner to allow continuous improvement.

• Our Security Policy

  In Türk Hava Yolları A.O. (Turkish Airlines), safety is the first priority for our passengers and employees. We, as Turkish Airlines Management, hereby declare that it is our responsibility to develop, employ and continuously improve a safety management system, with the objective of establishing a level of safety performance that meets national and international standards. All levels of management and employees are responsible for maintaining and continuously improving the level of safety.

  Our management is committed to:

  • Provide and promote the necessary human and financial resources to support this policy.
  • Define accountabilities and responsibilities for all management and employees with regard to safety management system.
  • Ensure that the employees are competent in concepts of safety by providing regular and ongoing support for safety training and awareness.
  • Ensure that the operation is conducted safely in accordance with human factors principles in terms of how people interact with operational environments.
  • Foster and encourage a positive safety culture that features flat, just, adaptive, committed, informed, learning, and reporting elements among employees.
  • Encourage employees to report safety-related hazards and occurrences, which will be handled in a non-punitive manner, except for cases involving gross negligence, willful violations and destructive acts.
  • Ensure safety hazards are identified and risks are managed and mitigated to an acceptable level.
  • Ensure that all relevant safety events are analyzed and investigated, corrective and preventive actions implemented.
  • Encourage all employees to cooperate with the compliance monitoring requirements and investigation needs.
  • Follow up with safety related actions and keep track of their effectiveness.
  • Process, routinely review, and aim to continuously improve safety performance indicators.
  • Periodically review safety policies, procedures and practices to ensure compliance with standards, regulations and best practices.
  • Ensure that externally supplied systems and services that impact upon the safety of our operations are aware of this policy and meet appropriate safety standards.
  • Require all employees to familiarize themselves and comply with safety policies and procedures.
  • Operate a Fatigue Risk Management System (FRMS) in accordance with our Fatigue Risk Management Policy.

• Quality Policy

  Turkish Airlines;

  Acts in accordance with the relevant standards, the national and international aviation regulations it is liable to comply with, and the legal and other requirements within the scope of the Quality Management System. Commits to the continuous improvement of the Quality Management System by using the appropriate method and resources with the participation of employees in order to achieve its goals and objectives.

  Seeking Excellence in Service

  Works to raise the flight, training and cargo transportation services it offers to higher levels by adopting a culture of excellence.

  Attaching Importance to Safety and Security in all Services

  Works as focused on “zero error” target to ensure flight safety and security by using competent human resources, advanced technological means in working environments equipped with the appropriate infrastructure.

  Exhibiting a Customer-Oriented Approach

  Evaluates the customers’ current and future expectations and needs by considering their different cultures, and provides services exceeding the service provided by its competitors.

  Evaluates all feedbacks effectively to keep the customer’s satisfaction at the highest level.

  Making a Difference with Employees

  Provides service through the employees who are aware of the value their works will add to the service given to the customer, who own the Company's values, who produce solutions, who adopt their works, who share their knowledge, who know and participate in teamwork, who develop themselves continuously, who are encouraged to show leadership, and whose needs and expectations are taken care of.

  Using the Best Technology

  Ensures that the best available technology is used in its activities by following the innovations that will make a difference among the competitors.

  Managing the Resources

  Provides and effectively manages all the resources needed to maximize safety, security, and quality.

  Having a Say in Global Civil Aviation

  Carries out works as focused on playing an active role in the management, activities, and decisions of the national and international civil aviation organizations.

  Joining Forces with our Stakeholders

  Joins forces by taking into account the needs and expectations of all stakeholders for the continuity of stable growth and long-term success worldwide.

  Improving Consistently

  Plans and carries out its activities with a risk- and opportunity-oriented, systematic approach. Monitors the effectiveness of all activities in order to improve the performance of the Quality Management System continuously. Takes and maintains the improvement opportunities to reduce risks and turn them into opportunities.

• Our Safety Policy

  Türk Hava Yolları A.O. (Turkish Airlines) hereby declares its Security Policy to ensure security and the constant improvement of operational conditions during the course of its activities. These include passenger transportation, cargo transportation, and training conducted according to national and international regulations and standards.

  To Ensure Operational Security

  Turkish Airlines develops and implements and ensures implementation of processes to prevent acts of unlawful interference that may occur on the ground or during flights and establishes security objectives and security performance standards. While implementing these processes, Turkish Airlines provides a periodic policy review to ensure continuing relevance to organizational needs and to the requirements of security performance standards.

  Management of Security-Related Activities

  Turkish Airlines ensures a clear statement of the organization's security objectives and the measures taken in order to conform to national and international security regulations. It executes its corporate security management system to provide security to all its activities with constant improvement.

  To Determine Security Responsibilities

  Turkish Airlines determines the responsibilities of its employees regarding security-related issues and ensures a commitment to security from senior management as a fundamental priority throughout the organization.

  To Identify Security Vulnerabilities and Risks

  To ensure that the security measures required for ensuring protection of staff members, passengers, visitors, buildings, facilities/premises, aircrafts of Turkish Airlines as well as of any cargo, for which Turkish Airlines is liable for carrying, against any and all kinds of sabotage, assaults, hostage-taking and such other similar incidents threating security, are determined by means of risk-based activities. It implements the determined measures and ensures their implementation.

  To Provide the Highest Level of Communication

  Turkish Airlines promotes a just culture where the flow of information and communication is carried out objectively between senior management and the employees in order to support all activities in a secure framework. Communication shall be executed in a secure manner, including non-punitive reporting procedures to encourage the reporting of any inadvertent human error.

  To Establish and Promote a Corporate Security Culture

  Turkish Airlines ensures that all necessary arrangements are made to establish and promote a “Corporate Security Culture”. It promotes activities to increase security awareness and to make security an integral part of the corporate management system.

  To Provide Necessary Resources for Security

  Turkish Airlines ensures the provision of the resources necessary for the successful implementation of the security policy.

• Occupational Health and Safety Policy

  The Senior Management of Turkish Airlines declares its Occupational Health and Safety Policy in order to bring together its employees, customers, suppliers, affiliates, all business partners and shareholders for the same purpose. 

  Abiding by the Rules 

  Complies with international aviation rules along with national, legal and other regulations on occupational health and safety issues. 

  Considering People while Growing, 

  Uses equipment and organizations that have the minimum risk level while planning new investments, expanding the fleet, and raising the technological infrastructure level by considering the health and safety of its employees, customers, suppliers and subcontractors. 

  The Company Management believes in the importance of working in a safe and healthy environment, and that this is a part of the Company's success. 

  Employee Participation and Communication 

  Ensures participation of all the levels of the organization in the improvement of occupational health and safety performance. Realizes activities in order to support the improvement of occupational health and safety culture via increasing knowledge and awareness of employees regarding occupational health and safety. 

  Establishes an open dialogue regarding occupational health and safety with employees and suppliers for current and future activities. 

  Resource Procurement 

  Undertakes provision of resources necessary for implementation, maintaining and development of the established occupational health and safety management system. 

  Managing the Risks 

  Identifies all risks concerning occupational health and safety arising from its activities, develops action plans in order to minimize these risks and realizes activities for preventing occupational accidents and occupational diseases. 

  Ensures continuity of monitoring of work environment and preventive medicine works. Establishes the necessary infrastructure for creating a healthy and safe work environment for personnel, subcontractors and guests. 

  Determines probable emergencies in working areas and realizes preparation activities for all these scenarios. 

  Controls that personnel taking part in critical functions are physically and medically fit to undertake their respective tasks. 

  Carries out the procedures below in order to make no compromises regarding operational security and safety and to minimize the operational risks, with the awareness of human factor in the civil aviation industry: 

  • First of all, alcohol and psychoactive substance addictions are taken into account as a selection criterion when it comes to human resource employment for tasks involving critical functions. People who are confirmed to be alcohol and/or psychoactive substance addicts are not employed. 
  • Checks whether employees carrying out tasks involving critical functions are under the influence of alcohol and/or psychoactive substances first routinely before they start their duties and randomly during their duties. 
  • Employees who are confirmed to be under the influence of alcohol and/or psychoactive substances are not allowed to be involved in operations. The regulations of national and international civil aviation authorities are complied with to the letter. 
  • Supports employees who admit to be alcohol addicts with their treatments provided that they did not violate any rules. 

  Improving Consistently 

  Monitors and measures the occupational health and safety performance, and makes efforts to improve its performance in this area consistently by considering the good practices in the World as well. 

  Fulfills the requirements of suitable management procedures by reviewing the policy continuously through the occupational health and safety targets and continuous development programs.

• Environmental Policy

  The Senior Management of Turkish Airlines hereby declares its Environmental Policy covering the design and presentation of the scheduled and unscheduled passenger and cargo commercial air transportation services in domestic lines, the in-flight services in international lines, and the training services in order to bring its employees, customers, suppliers, affiliates, and all its business partners and shareholders together around a common goal for its future, in line with duties and common values of the Company by considering the national and international laws and regulations as well as the commercial ethics, by focusing on total quality.

  Abiding by the Rules 

  It complies with the aviation regulations along with the national legal requirements, and the other national/international requirements on the environmental issues that it is liable to comply with. It aims to extend beyond compliance with laws by the environmental projects it supports.

  Managing the Environmental Aspects 

  It determines the environmental aspects of all its activities, products, and services, detects the environmental impacts, and develops action plans to decrease such impacts. It applies an improvement-oriented management system and methods to keep significant environmental aspects under control.

  Minimizing Adverse Environmental Impacts 

  It gives top priority to protection of environment while carrying out all its activities, products and services. It supports the fuel efficiency initiatives and takes measures to decrease the greenhouse gas emissions to decrease and eliminate the factors that may worsen the climate change.

  It takes measures against noise pollution and wastes. It minimizes wastes by giving priority and support to the use and recovery of recyclable materials within the waste management process.

  Considering People and the Environment while Growing 

  It considers the life cycle approach while planning new investments in relation to its operation area, expanding its fleet, and upgrading its technological infrastructure.

  Bequeathing an Habitable World for Future Generations 

  It uses the natural resources effectively and efficiently as per the sustainability principle by considering the future generations that are its common assurance with its stakeholders; and places importance on biological diversity.

  Developing along with Stakeholders 

  It works to increase the environmental awareness of its own employees, and encourages their participations. It shares and spreads good environmental practices by making contact with all its stakeholders. It supports the sustainable products and services throughout the life cycle.

  Improving Consistently 

  It measures, monitors, reviews and continuously improves its environmental performance on a regular basis as per its environmental objectives. It ensures participation of stakeholders and all levels of the organization for the improvement of its environmental performance. It shares the information on its environmental performance with its stakeholders. It reviews, updates, and shares its Environmental Policy with the relevant parties periodically.

• Cargo Customer Feedback Management Policy

  In the cargo service activities it carries out by adopting a customer-oriented approach, Turkish Airlines manages all expectation, complaint, suggestion and satisfaction feedbacks of its customers in line with the following principles by taking the national and international authorities' requirements, legislative conditions, and the documented information of the Company as references.

  • It listens to its customers by using the latest and the most readily available means of communication.
  • It receives the feedbacks without any economic expectation, and informs the customers that their feedbacks have been received.
  • It puts the feedbacks in order of priority, within the scope of information integrity principle, handles and evaluates them objectively and by preserving the confidentiality of the concerned parties, and informs the results of such evaluation to the customers on time.
  • It carries out the solutions it suggests to the concerned parties on the basis of transparency and accountability.
  • It supports its personnel regarding customer-oriented behaviors, and improves their competencies through trainings and motivation boosting applications.

  By providing all the necessary resources, Turkish Airlines uses the feedbacks received from the customers, personnel, and all the other concerned parties to improve its product and service quality, improve its processes continuously, and increase the customer satisfaction.